Introduction and Scope

This Privacy Policy explains how Logi-Glow ("we," "our," or "us") collects, uses, discloses, and protects information about you when you visit our website at logi-glow.com or use our educational services related to authorization systems in programs.

This policy applies to all personal data we collect through our website, educational programs, contact forms, and any related services we provide. By using our services, you agree to the collection and use of information in accordance with this policy and applicable Taiwan privacy laws.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide to us, including:

• Name and contact information when you fill out forms or contact us
• Email address for newsletters, course updates, and communications
• Educational background and professional experience for program applications
• Payment information when enrolling in courses (processed securely through third-party providers)
• Technical questions and project details when seeking educational support

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and general location information
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and navigation patterns
• Referral source and search terms used to find our site
• Technical performance data to improve user experience

How We Use Your Information

We use the information we collect for specific, legitimate business purposes:

We do not use your personal information for automated decision-making that would significantly affect you without human oversight. Any data analysis we perform is aimed at improving our educational services and user experience.

Information Sharing and Disclosure

Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services:

• Payment Processors: Secure handling of course enrollment payments
• Email Service Providers: Delivery of course updates and educational content
• Analytics Services: Website performance analysis and user experience optimization
• Cloud Storage Providers: Secure storage of course materials and user progress data

Legal Requirements

We may disclose your information when required by Taiwan law or when we believe in good faith that disclosure is necessary to:

• Comply with legal process or government requests
• Protect our rights, property, or safety, or that of our users
• Investigate potential violations of our terms of service
• Respond to claims of intellectual property infringement

Your Privacy Rights

Under Taiwan's Personal Data Protection Act and our commitment to data transparency, you have several important rights regarding your personal information:

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided below. We'll respond to your request within 30 days and may ask you to verify your identity to protect your privacy.

Data Security and Protection

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect your data:

Technical Safeguards

• SSL/TLS encryption for data transmission
• Secure server infrastructure with regular security updates
• Access controls and authentication mechanisms
• Regular security assessments and vulnerability testing
• Encrypted storage of sensitive information

Organizational Measures

• Limited access to personal data on a need-to-know basis
• Employee training on data protection and privacy practices
• Regular review and update of security policies
• Incident response procedures for potential data breaches

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to maintaining industry-standard protection measures.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention Periods

• Course Enrollment Data: Retained for 5 years after course completion for certification verification
• Contact Information: Retained until you request deletion or opt out of communications
• Website Analytics: Aggregated data retained for 2 years, individual session data for 6 months
• Payment Records: Retained for 7 years in compliance with Taiwan tax and accounting laws
• Support Communications: Retained for 3 years to maintain service quality and resolve issues

When we no longer need your personal information, we securely delete or anonymize it in accordance with our data retention policies and applicable legal requirements.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site usage. Cookies are small text files stored on your device that help us remember your preferences and improve our services.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and personalize your experience
• Marketing Cookies: Used to deliver relevant educational content and course recommendations

You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit some website functionality. Most browsers allow you to block or delete cookies, and we respect your choices regarding cookie usage.

International Data Transfers

While our primary operations are based in Taiwan, some of our service providers may be located in other countries. When we transfer your personal data internationally, we ensure appropriate safeguards are in place:

• Use of service providers that comply with international data protection standards
• Implementation of contractual safeguards for data protection
• Regular assessment of data transfer practices and security measures
• Compliance with Taiwan's regulations on international data transfers

We only work with service providers who demonstrate adequate levels of data protection and commit to handling your information in accordance with this privacy policy.

Children's Privacy

Our educational services are designed for adult learners and professionals. We do not knowingly collect personal information from individuals under 18 years of age without parental consent.

If you are under 18 and interested in our programs, please have a parent or guardian contact us directly. If we discover that we have collected personal information from someone under 18 without appropriate consent, we will delete that information promptly.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or applicable laws. When we make significant changes, we will:

• Post the updated policy on our website with a new "last updated" date
• Notify you via email if you have provided your email address to us
• Provide a summary of key changes when appropriate
• Give you time to review changes before they take effect

We encourage you to review this privacy policy regularly to stay informed about how we protect your information. Your continued use of our services after policy changes indicates your acceptance of the updated terms.